Data Deletion Instructions

Last updated: 15 October 2026

Use this page to request deletion of personal information held in your Herro workspace.

If you are a customer of a business using Herro

Contact the business you messaged or placed an order with and ask it to delete your information. That business controls its customer records and decides how long it must keep records for service, accounting, or legal reasons. Herro can help the business carry out a request for information stored in its workspace.

If you use a Herro workspace

Submit the form below with the email address associated with your Herro login. That identifies your account; this form is where you send the request.

What happens next

We will review the request and verify that you control the account. After verification, we will delete or de-identify information under Herro's control within 30 days when we have the authority needed to act. If the information belongs to a business workspace, we may need that business to confirm the request before the 30-day period starts. We may keep specific records longer when required for legal, accounting, security, fraud-prevention, or dispute-resolution purposes. Deleted information may remain in backups for up to 30 days while those backups rotate.

Deleting information from Herro does not delete copies held by Meta, WhatsApp, a business, or another service provider. You may need to contact those parties separately.